TERMS AND CONDITIONS 

The following terms & conditions apply to all purchases at thomasokentearooms.co.uk. By purchasing with Thomas Oken Tea Rooms, you agree to the terms & conditions. These terms & conditions may be changed at any time.

If you have any questions, please contact us.

Products

We clearly provide specifications of our products. Please contact us if you are not satisfied with any product.

Prices

The prices outlined are in British pounds and include postage anywhere in the UK.

Some countries outside of the UK may require import duties and tax to be paid. You are responsible for paying duties and taxes in your own country if applicable.

Prices may change at any time, but at no point will the cost of an active subscription increase.

Payments

Credit card payments are processed securely through a third party payment processor (PayPal). Upon completion of your payment we will email you a receipt.

We are not able to access your credit card details. Payment is due on order. Goods will not be dispatched until the payment has cleared.

 

PRIVACY

Who we are

We are Thomas Oken Tea Rooms whose registered

Registered office address

20 Castle Street

Warwick

CV34 4BP

Our approach to your Personal Data
Thomas Oken Tea Rooms is committed to protecting and respecting your privacy. We gather and process data in accordance with the prevailing data protection legislation, including the General Data Protection Regulation (GDPR) 2016.

This policy sets out how we process the Personal Data that we collect about you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your data.

When we may collect Personal Data about you
We may collect Personal Data from you in the following when you:

  • visit our website;
  • purchase an item from our site;
  • complete and submit our online form on our site;
  • approach us to supply other services;
  • fill in a form requesting information;
  • create an account on our website
  • request further information about services; and
  • complete surveys and questionnaires

What Personal Data we may collect about you
We may collect and process the following data about you:

  • title
  • full name
  • address and other contact information
  • if you take steps towards engaging our services we may also collect:
    • Gender
    • Date of Birth
    • Nationality
    • Your bank account details

       

  • When you use our website we may collect:
    • details of the computer or other device that you are using;
    • details of the web browser you are using;
    • traffic data;
    • location data;
    • Weblogs;
    • communication data; and
    • IP address data.

       

  • If you contact us, we may keep a record of that correspondence, including any information provided or required to resolve your enquiry or issue.

How we store your Personal Data
We have implemented appropriate security measures to protect information from loss, misuse, unauthorised access or modification, disclosure, alteration or destruction. 

Our security systems include password-authenticated access to internal databases. We also encrypt and anonymise data wherever it is appropriate to do so. We regularly take back-ups of our data and regularly review overall web security and audit procedures. The servers on which your Personal Data is kept are located in the United Kingdom.

How we use your Personal Data
We use information held about you in the following ways:

  • to carry out the requirements of any contracts entered into between you and us
  • to respond to any enquiry which you make
  • to provide you with other relevant information and services that you request from us or that we feel may interest you
  • to notify you about changes to our service
  • we may also pass some of your Personal Data to third parties

When you visit our website or blog we use third party services, from Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of anyone visiting our website. We also use Facebook’s pixel for marketing purposes. This only impacts users of Facebook, who have signed up to the company’s marketing terms of service. 


We are committed to responsible email practices. We only send email to individuals whose Personal Data has been lawfully and fairly obtained. We will stop the processing of your Personal Data where you ask us to do so by email to jess@thomasokentearooms.co.uk, or in writing to
Data Protection, Thomas Oken Tea Rooms, 20 Castle Street Warwick CV34 4BP

The only circumstances in which we will not do so are where we have a legal obligation or a legitimate interest to continue processing your data.
The four legal bases upon which we collect, process and share your Personal Data as described in this Privacy Policy are:
Contract – which we rely upon where we need to process your Personal Data to fulfil our contractual obligations; or because you have asked us to do something before entering into a contract.
Legal Obligation – which we rely on where we need to process your Personal Data to comply with a common law or statutory obligation.
Legitimate Interest – which we rely on where we have identified other needs to process your Personal Data and have assessed that the processing is necessary, appropriate and something that a reasonable person would expect us to do.
Consent – we may rely on your express consent for the use of your Personal Data, particularly to comply with the requirements of the GDPR when collecting some sensitive data. 

How we share your Personal Data
Save where it is necessary to do so in order to provide our services or act as set out in this Privacy Policy, we will not disclose or share your Personal Data with third parties except to the extent that we are under a duty to or it is proper to in order to:

  • comply with any potential or actual legal obligation;
  • enforce or apply our terms of use and other agreements with you or others; or
  • protect the rights, property, or safety of Thomas Oken Tea Rooms, our customers, or others.

This Privacy Policy does not cover the links within this site, on our blog or in our emails to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

Please be aware that the transmission of information via the internet is not completely secure. We will do our best to protect your Personal Data, but we cannot guarantee the security of any data when transmitted via the internet between us. Any such transmission is at your own risk.

 

Your rights regarding your Personal Data
Under the GDPR and other data protection legislation, you have rights as an individual that you can exercise in relation to the information we hold about you. These rights include:

 

  • The right to be informed about the collection and use of your Personal Data as stated in this Privacy Policy
  • The right to ask for a copy of your Personal Data as well as other supplementary information
  • The right to rectification of any incorrect or incomplete Personal Data.
  • The right to erasure (also known as ‘the right to be forgotten’) of your Personal Data in certain circumstances
  • The right to restrict the processing of your Personal Data in certain circumstances
  • The right to data portability
  • The right to object to the processing of your Personal Data in certain circumstances
  • The right to withdraw your future consent to the processing of your Personal Data
  • The right to contact us by email to jess@thomasokentearooms.co.uk.co or in writing to Data Protection, 20 Castle Street, Warwick, CV34 4BP
  • The right to complain to the Office of the Information Commissioner.

We may require you to undergo some verification tests if you choose to exercise one of these rights, in order to protect your privacy and ensure that we are dealing with you.

How long we keep your Personal Data
We normally hold and process your data for a maximum of eight years from the date when you last interacted with our services (for example by filling out our Online form,
Creating an account or contacting us).

Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. If you have any questions, comments or requests about this Privacy Policy, please email us at jess@thomasokentearooms.co.uk

 

COOKIES

 

Last updated February 11, 2021

 

 

This Cookie Policy explains how Thomas Oken Tea Rooms (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at https://thomasokentearooms.co.uk, (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

 

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

 

What are cookies?

 

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

 

Cookies set by the website owner (in this case, Thomas Oken Tea Rooms) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

 

Why do we use cookies?

 

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

 

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

 

How can I control cookies?

 

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

 

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

 

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

 

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

 

Essential website cookies:

 

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Name:

__tlbcpv

Purpose:

Used to record unique visitor views of the consent banner.

Provider:

.termly.io

Service:

Termly View Service Privacy Policy  

Country:

United States

Type:

http_cookie

Expires in:

1 year

Name:

__cfduid

Purpose:

Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year.

Provider:

.hubspot.com

Service:

CloudFlare View Service Privacy Policy  

Country:

United States

Type:

http_cookie

Expires in:

30 days

Name:

__cfduid

Purpose:

Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year.

Provider:

.hs-analytics.net

Service:

CloudFlare View Service Privacy Policy  

Country:

__________

Type:

http_cookie

Expires in:

30 days

Name:

__cfduid

Purpose:

Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year.

Provider:

.hs-scripts.com

Service:

CloudFlare View Service Privacy Policy  

Country:

__________

Type:

http_cookie

Expires in:

30 days

Name:

__cfduid

Purpose:

Used by Cloudflare to identify individual clients behind a shared IP address, and apply security settings on a per-client basis. This is a HTTP type cookie that expires after 1 year.

Provider:

.hs-banner.com

Service:

CloudFlare View Service Privacy Policy  

Country:

__________

Type:

http_cookie

Expires in:

30 days

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Name:

_gid

Purpose:

Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.

Provider:

https://thomasokentearooms.co.uk

Service:

Google Analytics View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

1 day

Name:

__hssrc

Purpose:

Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.

Provider:

https://thomasokentearooms.co.uk

Service:

Hubspot.com View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

session

Name:

__hssc

Purpose:

This cookie keeps track of sessions.

Provider:

https://thomasokentearooms.co.uk

Service:

Hubspot.com View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

31 minutes

Name:

__hstc

Purpose:

The main cookie for tracking visitors.

Provider:

https://thomasokentearooms.co.uk

Service:

Hubspot.com View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

1 year 24 days

Name:

_ga

Purpose:

It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.

Provider:

.https://thomasokentearooms.co.uk

Service:

Google Analytics View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

1 year 11 months 29 days

Name:

_gat

Purpose:

Used to monitor number of Google Analytics server requests when using Google Tag Manager

Provider:

https://thomasokentearooms.co.uk

Service:

Google Analytics View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

1 minute

Name:

hubspotutk

Purpose:

This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.

Provider:

https://thomasokentearooms.co.uk

Service:

Hubspot.com View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

1 year 24 days

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name:

wc_fragments_#

Purpose:

Used to remember items a user has placed in a shopping cart and ensure that cart functionality works perfectly.It expires immediately a user leaves the site.

Provider:

https://thomasokentearooms.co.uk

Service:

Woocommerce View Service Privacy Policy  

Country:

United Kingdom

Type:

html_session_storage

Expires in:

session

Name:

_fbp

Purpose:

Facebook tracking pixel used to identify visitors for personalized advertising.

Provider:

https://thomasokentearooms.co.uk

Service:

Facebook View Service Privacy Policy  

Country:

United Kingdom

Type:

http_cookie

Expires in:

2 months 29 days

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name:

wc_cart_hash_cbedbcb7dbc4e4704036ca17ce84bf51

Purpose:

__________

Provider:

https://thomasokentearooms.co.uk

Service:

__________  

Country:

United Kingdom

Type:

html_local_storage

Expires in:

persistent

What about other tracking technologies, like web beacons?

 

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

 

Do you use Flash cookies or Local Shared Objects?

 

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

 

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

 

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

 

Do you serve targeted advertising?

 

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

 

How often will you update this Cookie Policy?

 

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

 

The date at the top of this Cookie Policy indicates when it was last updated.

 

Where can I get further information?

 

If you have any questions about our use of cookies or other technologies, please email us at jess@thomasokentearooms.co.uk or by post to:

 

Thomas Oken Tea Rooms

20 Castle Street, Warwick, CV34 4BP

United Kingdom